If you've followed our troubleshooting tutorials and are still encountering issues, don't worry – we're here to help! Our dedicated support team is available to assist you with any questions or concerns you may have.

How to Reach Support:

Feel free to reach out to us via email at [email protected]. Our support team is dedicated to promptly addressing your inquiry and collaborating with you to swiftly resolve any challenges you may face.

Contacting Support Protocol:

When reaching out to our support team, please provide the following details to facilitate a swift and effective resolution:

  • Asset and iLink ID: Along with the Gateway EUI number, please include the Asset and iLink ID for reference.

  • Clear Issue Summary: Provide a concise yet comprehensive overview of the issue at hand, including any troubleshooting steps you've already undertaken.
  • Attachments: Include any relevant supporting documents, such as screenshots, to streamline the resolution process.

By providing us with this information, our support team will be better equipped to diagnose and resolve the issue in a timely manner.