Welcome to the Droople's Support page!

We're thrilled to have you as a member of the Droople community.

You will find everything you need on the panel on your left. If you're new to our support page, we recommend checking out the glossary below to familiarize yourself with some of the technical terms we use.

To access the Droople Platform, simply click HERE.

If you require additional assistance, feel free to reach out to us via email at [email protected].


Before delving into the Support page, we suggest reviewing this glossary to better understand the technical terminology we'll be using:

  • Asset: An asset is the client's equipment on which an iLink is installed.
  • Consumable: A consumable is a piece of equipment designed to serve for a limited time before being changed.
  • Cycle: A cycle is a flow of water distant from the previous one by at least 2 seconds.
  • Device: A device is the iLink you have, whether it is activated or not.
  • Gateway: A gateway is a piece of equipment creating a LoRa network the iLink uses to communicate with the platform.
  • Gateway EUI: A Gateway's EUI is its reference number, you will find it on the back of it.
  • iLink: An iLink is the device we install on your assets in order to monitor their water consumption. They are always connected to 1 or 2 sensors, as they power them.
  • iLink ID: The iLink ID is the 8-digit code you will find on the front of it.
  • Sensor: A sensor is a plumbing equipment that is connected to the water grid of your equipment. It is always connected to an iLink.
  • Space: A space is the precise location of your equipment. ex: Office bathroom 1st floor.